Refund & Exchange Policy

At AestheticDecor.PK, we strive to ensure customer satisfaction and product quality. Please review our Refund & Exchange Policy carefully before making a purchase.

1. Eligibility for Returns

We only accept returns for damaged, defective, or incorrect items.If you receive a damaged or defective product, you must contact us within 1 day of receiving your order.To be eligible for a return, the item must be:
  • Unused and in the same condition as received
  • In its original packaging with all accessories (if applicable)
Note: Returns and exchanges are not applicable on sale or discounted items.

2. Reporting Damaged or Defective Items

To report an issue, please contact our customer support team via:📧 Email: contact@aestheticdecor.pk 📱 WhatsApp: 0328 6657993When reporting an issue, please provide:
  • Clear photographs of the damaged or defective item
  • Your order number
  • A detailed description of the issue

3. Refund Process

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.If approved, the refund will be processed to your original payment method within 5–10 business days.

4. Exchange Policy

Exchanges are only available if:
  • The wrong item is delivered
  • The wrong size or variant is sent
To request an exchange:
  • Contact us within 1 day of receiving your order
  • The product must be unused, unopened, and in original packaging
Once verified:
  • The correct item will be dispatched after receiving and inspecting the incorrect product
  • Exchange shipping costs will be covered by AestheticDecor.PK only in case of our error.

5. Return Shipping

Return shipping costs are the responsibility of the customer, unless the return is due to our mistake (wrong or defective item sent).Items must be securely packed to avoid any damage during transit.

6. Claims & Issue Resolution Guidelines

To ensure fair and smooth resolution of order-related issues, please inspect your parcel carefully upon delivery.If your order has any issue such as damage, leakage, missing items, or incorrect products, a complete unboxing video is required for claim processing.The video must clearly show:
  • The sealed parcel before opening
  • The shipping label / tracking slip
  • Continuous unboxing without cuts or pauses
  • All received items clearly visible
Important: Claims for missing, damaged, leaked, broken, or incorrect items will not be accepted without proper video proof. This policy helps us resolve issues quickly and fairly with courier partners.

7. Non-Returnable / Non-Exchangeable Items

We do not accept returns or exchanges for:
  • Used, opened, or altered products
  • Items damaged due to misuse or improper handling
  • Sale or discounted products

8. Cancellation Policy

Orders cannot be canceled once they have been processed or dispatched.Please review your order details carefully before confirming your purchase.

9. Contact Us

If you have any questions or concerns, please contact our support team via our Contact Us page or WhatsApp.

10. Policy Updates

AestheticDecor.PK reserves the right to update or modify this Refund & Exchange Policy at any time without prior notice. Updates will be posted on this page.

✔ Agreement

By placing an order on AestheticDecor.PK, you agree to this Refund & Exchange Policy.